Shipping policy
At Kolvia, we ship comfort footwear to customers across the United States. Below is everything you need to know about how and when your order arrives.
1. General shipping information
We currently ship throughout the United States. Shipping is free on every order, with no minimum purchase.
2. Processing time
Orders are processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional periods, processing may take slightly longer — if that happens, we will let you know by email.
You will receive your tracking number by email as soon as your package leaves our warehouse, usually within 24 to 48 hours of dispatch.
3. Shipping rates
Free shipping on all orders to the United States, with no minimum purchase. The price you see is the price you pay, plus any applicable sales tax calculated at checkout.
4. Estimated delivery times
Processing time: 1–3 business days
Transit time: 6–9 business days
Total delivery time: 7–12 business days
Order cutoff time: 6:00 PM
Time zone: Eastern Time (ET)
We deliberately quote generous time frames so you can rely on what we tell you. In most cases your order arrives sooner. Delivery times are estimates and may be affected by carrier delays or severe weather.
5. Sales tax
Prices shown on the website do not include sales tax. Any sales tax due is calculated at checkout based on your shipping address and shown before you confirm your order.
6. Shipping restrictions
We do not ship to PO Boxes or to military addresses (APO, FPO, DPO). We ship within the United States only — not to US territories or internationally.
7. Failed delivery or returned packages
If a delivery fails because of an incorrect or incomplete address, or if a package is returned to us undelivered, we will contact you to arrange a new shipment. Additional shipping costs may apply in that case, and we will always confirm them with you first.
Please double-check your shipping address at checkout — we can only change it before the order is dispatched.
8. Lost or damaged packages
If your package is lost or arrives damaged, email us at info@kolviafashion.com as soon as you notice. We will open an investigation with the carrier and resolve it — replacement or full refund — without asking you to wait for the outcome of the carrier claim.
9. Returns
You have 30 days from delivery to request a return. Please contact us at info@kolviafashion.com before sending anything back, and we will send you the return address and instructions. Full details are in our Return & Refund Policy.
Please note: our registered business address in Casper, Wyoming is not a returns address and does not accept returned goods.
10. Policy updates
We may update this shipping policy from time to time to reflect changes in our service or carriers. The current version is always available on this page.
11. Contact information
Store: Kolvia
Company: CAVALEIRUS LLC
Registered address: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States
Wyoming Entity ID: 2025-001824140
Phone: +1 (307) 394-5054
Email: info@kolviafashion.com
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (ET)
We respond to all messages within 24–48 hours.
Last updated: 18 August 2026