Privacy policy

Kolvia, a trade name of CAVALEIRUS LLC, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kolvia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read it and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details — your name, address, billing address, shipping address, phone number and email address.
  • Financial information — payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information — your username, password, security questions, preferences and settings.
  • Transaction information — the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us — the information you include when you contact us, for example in a customer support enquiry.
  • Device information — information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information — information about how and when you interact with or navigate the Services.

Where this information comes from

  • Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services — from your device when you use our website, and through cookies and similar technologies.
  • From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Providing and improving the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences, send notifications about your account, process purchases, returns and exchanges, arrange shipping, enable you to post reviews, and create a customised shopping experience such as recommending products related to your purchases.
  • Marketing and advertising. To send marketing and promotional communications by email or text message, and to show you online advertisements for products on the Services or other websites, including based on items you previously purchased or added to your cart.
  • Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity. If you register an account, you are responsible for keeping your credentials safe — never share your username or password with anyone.
  • Communicating with you. To provide customer support, to be responsive to you, and to maintain our business relationship with you.
  • Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to participate in litigation or civil discovery, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Those circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf — for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • With business and marketing partners, to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for this purpose.
  • When you direct or request us to disclose certain information to third parties, such as to ship you products, or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce our terms or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than where you reside.

To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, with other merchants, and with Shopify. In those circumstances Shopify is responsible for the processing of your personal information, including for responding to requests to exercise your rights over that use. To learn more, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may exercise certain rights through the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them.

Information you provide on public or semi-public venues, including on third-party social networking platforms, may also be viewable by other users without limitation as to its use by us or by a third party. Our inclusion of such links does not by itself imply any endorsement.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

As of the last updated date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" — as those terms are defined in applicable law — the personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

  • Right to access or know. You may request access to the personal information we hold about you.
  • Right to delete. You may request that we delete personal information we maintain about you.
  • Right to correct. You may request that we correct inaccurate personal information we maintain about you.
  • Right to portability. You may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

California residents

If you are a California resident, you have the rights described above under the California Consumer Privacy Act, as amended by the CPRA, including the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioural advertising, and the right not to be discriminated against for exercising your rights.

To opt out, email us at info@kolviafashion.com with the subject line "Do Not Sell or Share My Personal Information", or use the cookie preferences control on this website. You may also enable a Global Privacy Control signal in your browser, which we treat as a valid opt-out request.

UK and European Economic Area residents

Subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those above:

  • Objection to processing and restriction of processing. You may ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of consent. Where we rely on consent to process your personal information, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may designate an authorised agent to make requests on your behalf; before accepting such a request we will require proof that you have authorised the agent, and we may need to verify your identity directly with you. We will respond in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority.

International transfers

Please note that we may transfer, store and process your personal information outside the country you live in. Our operations are based in the United States, and personal information you provide will be processed there.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country determined to provide an adequate level of protection.

Cookies

We use cookies and similar technologies to operate the website, remember your cart and preferences, measure how the site is used, and support advertising. You can control non-essential cookies through the cookie preferences control on this website, and you can block or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website from working.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this page, update the "last updated" date, and provide notice as required by applicable law.

Contact information

Store: Kolvia
Company: CAVALEIRUS LLC
Registered address: 5830 E 2nd St, Ste 7000 #30744, Casper, WY 82609, United States
Wyoming Entity ID: 2025-001824140
Phone: +1 (307) 394-5054
Email: info@kolviafashion.com

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (ET)
We respond to all messages within 24–48 hours.

Last updated: 18 August 2026